Implementation Specialist

Our Customer Success Team is expanding with a new position! Working closely with the CSMs and Operations, this is a full time, exempt based position reporting up to the SVP, Clinical Innovation. The Implementation Specialist is responsible for ensuring that our client projects are set up and deployed successfully for our customers.

Primary Responsibilities

  • Purpose of this role is to ensure correct project configuration for all projects based on SOW.
  • Allocation of user roles based on project set-up.
  • Tracking application usage by module and head count.
  • This role will support multiple organizations (both Reveleer & Client)
  • Provide support as needed. This includes, but not limited to Operations process implementation, Operations analysis, Application Development testing, and change management (i.e., preparing stakeholder analysis, etc.).
  • Collect and analysis data that impacts Reveleer continued growth as a SaaS Technology based organization.

Preferred Skills

  • Previous experience working as a utility player
  • Exceptional communications & planning skills
  • Strong organizational skills
  • Strong coordination skills
  • Collaborative
  • Team player

Required Experience/Education

  • Detail-oriented to conduct thorough analyses and evaluations, render and implement timely decisions and recommendations.
  • Ability to work independently and manage time across multiple projects and deadlines.
  • Ability to seek feedback/input and coordinate with other team members.
  • Strong coordination, organizational and communication skills needed to support a growing team of executive leadership.
  • Candidate must be a highly motivated, quick learner, curious and a self-starter.
  • Proactive and able to prioritize.
  • Ability to think creatively and strategically.
  • Excellent Microsoft skills.