IT Helpdesk Technician

IT Helpdesk Technician
New Albany, OH

Reveleer is a healthcare data and analytics company that uses Artificial Intelligence to give health plans across all business lines greater control over their Quality Improvement, Risk Adjustment, and Member Management programs. With one transformative solution, the Reveleer platform enables plans to independently execute and manage every aspect of enrollment, provider outreach and data retrieval, coding, abstraction, reporting, and submissions. Leveraging proprietary technology, robust data sets, and subject matter expertise, Reveleer provides complete record retrieval and review services so health plans can confidently plan and execute risk, quality, and member management programs to deliver more value and improved outcomes.

We are seeking an experienced IT Helpdesk Technician to join our dynamic team at our headquarters in Glendale, California. As an IT Helpdesk Technician, you will be the first point of contact for internal employees seeking technical assistance. You will play a critical role in ensuring that our staff has the necessary technical support to operate efficiently in a fast-paced environment.

Key Responsibilities:

• Provide first-level contact and problem resolution for all users with hardware, software, and application problems.
• Resolve user-submitted incidents and service requests via phone, email, and in-person interactions.
• Escalate unresolved issues to the next level of support personnel.
• Document, track, and monitor the problem to ensure a timely resolution.
• Install, configure, and upgrade computer hardware and software.
• Participate in the maintenance and operation of our internal IT infrastructure.
• Provide assistance in the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
• Experience with ITSM platforms like FreshService, FreshDesk, Jira Service Management.
• Experience with Microsoft Productivity suite administration (O365, Exchange, Teams, SharePoint, etc.).
• Experience with Microsoft Identity Management administration: Active Directory and Azure AD.
• Experience with Mobile Device Management platforms like Microsoft Intune.

Qualifications:

• Minimum of 2 years of experience in an IT helpdesk or technical support role.
• Strong knowledge of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Excellent problem-solving and communication skills.
• Ability to work independently and in a team environment.
• Experience in the healthcare industry is preferred but not required.

Additional Qualifications (Plus):

IT-related certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional).

Hourly Rate: $26.00 - $31.00 / hour

Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

Reveleer E-Verifies all new hires.

Reveleer is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local law.