Customer & Vendor Support Specialist
Remote Opportunity
Reveleer is a healthcare data and analytics company that uses Artificial Intelligence to give health plans across all business lines greater control over their Quality Improvement, Risk Adjustment, and Member Management programs. With one transformative solution, the Reveleer platform enables plans to independently execute and manage every aspect of enrollment, provider outreach and data retrieval, coding, abstraction, reporting, and submissions. Leveraging proprietary technology, robust data sets, and subject matter expertise, Reveleer provides complete record retrieval and review services so health plans can confidently plan and execute risk, quality, and member management programs to deliver more value and improved outcomes.
We are seeking a highly skilled Customer, Product, and Vendor Support Specialist to join our team. This role will serve as a pivotal link between our customers, product teams, and vendor partners, ensuring seamless communication, effective issue resolution, and program management. The successful candidate will report to the Sr. Director of Operations and play a key role in driving operational excellence and customer satisfaction.
RESPONSIBILITIES:
- Act as the primary relationship manager for all vendors, fostering strong partnerships and ensuring alignment with company goals and objectives.
- Manage vendor contracts, negotiations, and performance evaluations to ensure optimal service delivery and cost-effectiveness.
- Oversee the implementation and execution of vendor programs, ensuring adherence to timelines, quality standards, and regulatory requirements.
- Serve as the main point of contact for customer inquiries, concerns, and escalations, providing timely and effective resolution while maintaining a high level of customer satisfaction.
- Collaborate closely with internal stakeholders, including engineering and product teams, to relay customer feedback, identify product issues, and drive continuous improvement.
- Monitor customer support metrics and performance indicators, analyzing trends and implementing corrective actions as needed to enhance service delivery and operational efficiency.
- Develop and maintain comprehensive documentation, processes, and procedures related to customer, product, and vendor support activities.
- Stay abreast of industry trends, market developments, and emerging technologies in the health tech and value-based care market to inform strategic decision-making and drive innovation.
REQUIREMENTS:
- Bachelor's degree in business administration, healthcare management, or related field.
- Minimum of 2 years of experience in customer support, product management, vendor management, or related roles within the health tech or value-based care market.
- Proven track record of building and maintaining successful relationships with customers and vendors.
- Strong understanding of customer service principles, practices, and tools, with a focus on delivering exceptional customer experiences.
- Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.
- Solid analytical and problem-solving abilities, with a detail-oriented and proactive approach to issue resolution.
- Experience with project management methodologies and tools is preferred.
- Familiarity with healthcare regulations, compliance standards, and industry best practices is a plus.
WHAT YOU’LL RECEIVE:
- Competitive salary
- Medical, Dental and Vision benefits
- 401k with employer matching
- Generous PTO plan
SALARY RANGE: $85,000 - $100,000 / annually
Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
Reveleer E-Verifies all new hires.
Reveleer is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local law.