Senior IT Manager
Glendale, CA
Reveleer is a healthcare data and analytics company that uses Artificial Intelligence to give health plans across all business lines greater control over their Quality Improvement, Risk Adjustment, and Member Management programs. With one transformative solution, the Reveleer platform enables plans to independently execute and manage every aspect of enrollment, provider outreach and data retrieval, coding, abstraction, reporting, and submissions. Leveraging proprietary technology, robust data sets, and subject matter expertise, Reveleer provides complete record retrieval and review services so health plans can confidently plan and execute risk, quality, and member management programs to deliver more value and improved outcomes.
Reveleer is seeking a Senior IT Manager to support our IT and infrastructure needs across multiple offices. The ideal candidate would be comfortable managing and growing a small IT staff as they support the needs for a growth stage company, specifically leading a wide array of IT initiatives including multi-office connectivity, security, infrastructure, and supporting a wide range of remote users.
What you’ll do:
- Own on-prem and Azure cloud-based IT solutions in a secure, multi-location, regulated environment.
- Support Intune/Azure in a Hybrid environment.
- Perform critical maintenance, deployment, and release support activities, including occasional off-hours support.
- Support IT strategy by collaborating with officers and senior management to set organizational vision and strategy and to determine how technology can best service the business.
- Key stakeholder to drive an agile and responsive team responsible for maintaining a secure and stable computing environment with maximum system availability and performance.
- Work with the Security & Compliance team to implement security solutions to comply with HIPAA and HiTrust compliance needs.
- Maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, secure print, phones, security updates; internet, intranet, LANs, WANs, and network segments.
- Manage the Helpdesk function and provide best-in-class customer service including assisting in troubleshooting, identifying root causes, and providing technical support when needed.
- Help to maintain internal documentation and Helpdesk WIKI.
- Enable faster and smarter business processes and implement analytics for meaningful insights.
- Perform routine/scheduled audits of the systems and firewall, including all backups and access control.
- Assist the organization in its annual HITRUST certification.
- Developing, optimizing, and measuring an IT Help Desk using ITIL best practices.
- Inventory management and reporting.
- Developing and maintaining end-user training documentation in our user knowledge base.
- Remain abreast of technological advances in the field and be able to identify areas of use in the organization.
Qualifications / Requirements:
- Experience in Office 365 Administration is a must.
- Experience managing Microsoft Intune.
- Familiarity with various operating systems and platforms.
- Experience in project management, application design and integration, and cloud computing is a plus.
- Strong experience in Networking including setup and configuration of various network devices such as switches, routers, and firewalls.
- Maintain internal documentation and Helpdesk WIKI.
- 7+ years of proven work experience in IT.
- Quick Learner & Self-Starter
- Industry certifications like CCNA, CCNP, MCSE, and CEH are highly desirable.
What You’ll Receive:
- Competitive Salary
- Medical, Dental, and Vision benefits
- 401k with Employer Matching
- PTO Plan
SALARY RANGE: $120,000 - $140,000 / annually
Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
Reveleer E-Verifies all new hires.
Reveleer is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local law.